Privacy Policy

Effective Date: August 19, 2026

This Privacy Policy explains how ANK Behavioral Health LLC (“ANK Behavioral Health,” “we,” “us,” or “our”) collects, uses, and safeguards information when you visit ankbh.com, contact us, request or schedule an appointment, communicate with us by text message, or use our telehealth services. By using this website, you agree to the practices described in this policy.

Protected health information created or received as part of your clinical care is governed by our separate HIPAA Notice of Privacy Practices, not by this website Privacy Policy. Where the two overlap, the HIPAA Notice controls for protected health information.

1. Information We Collect

We collect information you provide directly and a limited amount of information collected automatically when you use the site.

Information You Provide

We may collect:

• Contact information such as your name, email address, and telephone number when you submit a form, request an appointment, communicate with our office, or use our messaging services.
• Scheduling and intake information you enter when you request care or complete intake through our patient portal.
• Information associated with your communication preferences, including whether you have consented to receive text messages.
• Any information you choose to include in a message to us.

Information Collected Automatically

We may collect:

• Basic technical information such as your browser type, device, and general location inferred from your IP address.
• Usage information about how you interact with the website, collected through cookies and similar technologies as described below.

2. How We Use Information

We use the information we collect to operate our practice and website, including to:

• Respond to inquiries and provide requested information or services.
• Schedule, confirm, remind, and manage appointments.
• Communicate administrative information related to the practice or your care.
• Send text or email communications when you have provided the information or consent necessary to receive them.
• Set up billing and insurance verification through third-party partners.
• Maintain, secure, and improve our website and services.
• Comply with legal, regulatory, and professional obligations.

3. Requesting Care and Third-Party Services

We use trusted third-party services to operate the practice. When you schedule or receive care, your information may be processed by service providers that support functions such as patient scheduling, intake forms, secure messaging, patient engagement, billing, insurance verification, and telehealth.

These providers process information on our behalf and are expected to maintain appropriate safeguards. Their handling of protected health information is governed by applicable law and, where required, business associate agreements.

4. How Information Is Shared

We do not sell your personal information.

We share information only as needed to operate the practice and as permitted or required by law, including:

• With service providers performing functions on our behalf, such as scheduling, patient communications, billing, insurance administration, and telehealth delivery.
• With your insurer or its designated network partner when necessary to verify benefits or process claims.
• When required by law, regulation, legal process, or when necessary to protect the rights, safety, or property of our patients, staff, or others.

We do not share personal information with third parties or affiliates for their own marketing or promotional purposes.

5. SMS and Text Messaging Privacy

If you provide a mobile telephone number and consent to receive text messages from ANK Behavioral Health, we may use that number to send communications related to scheduling, appointment reminders, appointment availability, recalls or follow-up scheduling, practice notifications, and other administrative communications.

Mobile information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared, sold, or bought by third parties.

Service providers used solely to facilitate our messaging services may process information on our behalf as necessary to provide those services and are not authorized to use that information for their own marketing or promotional purposes.

Your consent to receive text messages is not a condition of receiving healthcare services from ANK Behavioral Health. You may opt out of text messaging at any time by replying STOP to a message. You may reply HELP for assistance.

Text messaging is not intended for emergency or crisis communication. Do not use text messaging to communicate an emergency or urgent safety concern.

6. Cookies and Analytics

This website uses cookies and similar technologies to keep the site functioning properly and to understand how visitors use it.

You can control cookies through your browser settings. Disabling some cookies may affect how the website functions. If analytics tools are used, they may collect usage information as described above to help us measure website traffic and improve the site.

7. How We Protect Information

We use administrative, technical, and physical safeguards designed to protect the information we maintain.

Telehealth visits are conducted through secure technology intended for healthcare use. No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, operate the practice, comply with legal and professional obligations, resolve disputes, and enforce our agreements.

Clinical records are retained in accordance with applicable New Jersey and federal record-retention requirements.

9. Your Choices and Rights

You may:

• Opt out of marketing emails by using the unsubscribe option provided in those communications.
• Opt out of SMS/text messages by replying STOP.
• Request access to or correction of information you have provided to us, subject to applicable law.
• Adjust your browser settings to limit cookies.

Rights regarding clinical records and protected health information are described in our HIPAA Notice of Privacy Practices.

10. Children’s Privacy

ANK Behavioral Health provides care to adults ages 18 to 65. This website is not directed to children, and we do not knowingly collect personal information from anyone under age 18.

If you believe a minor has provided personal information through this website, please contact us so that we can address it.

11. Third-Party Links

Our website may contain links to third-party websites or services, including scheduling, patient portal, insurance, billing, or informational resources.

We are not responsible for the privacy practices or content of third-party websites and encourage users to review their applicable privacy policies before providing information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will revise the effective date.

Your continued use of the website after an updated Privacy Policy is posted constitutes acceptance of the revised policy.

Contact

ANK Behavioral Health LLC 1200 South Church Street, Suite 14 Mount Laurel, NJ 08054 856-372-1819